IGNA™ – A Unified Digital Platform for Local Government Service Delivery
Helping Residents Get Answers. Helping Government Teams Get Work Done.
IGNA is TechForGov’s digital government platform designed specifically for towns, cities, counties, and local agencies.
Instead of adding new software silos, IGNA brings AI assistance, forms, permits, notifications, service requests, and insights together into a single, people-friendly system that works with your existing tools.
What Is IGNA™?
IGNA is a modular digital assistant and service delivery platform built for local government operations.
It helps residents quickly find accurate information and helps government staff reduce manual effort without disrupting current systems or workflows.
IGNA integrates with your existing websites, phone systems, and internal applications to modernize service delivery while maintaining compliance, accessibility, and control.
Why Local Governments Choose IGNA™
Local governments choose IGNA because it is designed around real public-sector constraints, not private-sector assumptions.
With IGNA, agencies can:
- Provide 24/7 resident support through chat and voice
- Reduce phone calls, walk-ins, and repetitive inquiries
- Improve response times and transparency
- Support public records and compliance workflows
- Scale digital services without increasing staff workload
IGNA is mobile-ready, ADA-compliant, and deployable on private cloud or government-controlled infrastructure.
How IGNA™ Supports Everyday Government Operations
IGNA is modular by design, allowing governments to start with one capability and expand over time.
Each module works independently or together as part of one unified platform. Together, IGNA Chat, IGNA Voice, and IGNA Insight function as a coordinated digital workforce – supporting communication, operations, and analysis across government services.
IGNA Chat
24/7 Digital Assistance for Residents
Residents can ask questions, find forms, and navigate government services using simple chat or voice.
IGNA Voice
Hands-Free Support Through Phone Systems
IGNA Voice integrates with existing phone systems to answer common questions automatically.
IGNA Insight
Find Information Faster. Make Better Decisions.
IGNA Insight connects with internal systems to surface documents, reports, and data when needed.
IGNA Permit
Simplifying the Permit Process
IGNA Permit streamlines permit applications,
reviews, and compliance tracking.
reviews, and compliance tracking.
IGNA Notify
Clear, Timely Communication
IGNA Notify enables proactive
communication with residents.
communication with residents.
IGNA One
One Search. Every Answer.
IGNA One provides a unified
search experience across departments and systems.
search experience across departments and systems.
IGNA Resolve
Managing Service Requests End to End
IGNA Resolve manages service cases from intake to closure.
IGNA Hub
One Place to Manage Everything
IGNA Hub is the administrative control center.
What Makes IGNA™ Different
| Feature | What It Means for You |
|---|---|
| ADA Compliant | Accessible to all residents |
| Modular Design | Start small and scale as needed |
| Private Cloud | Secure, flexible deployment |
| Fast Deployment | Go live in as little as 30 days |
| Integration Ready | Works with GIS, ERP, CRM, M365 |
| Multilingual | Supports diverse communities |
Built for Government. Backed by Experience.
IGNA is built by TechForGov, a civic technology partner with 12+ years of experience supporting towns, boroughs, and public agencies across the U.S.
Microsoft Partner | GovTech-ready architecture | Responsible and secure AI practices
Our focus is not just innovation—but reliability, compliance, and long-term partnership.
Recognized by Government Publications
IGNA has been featured in government-focused publications highlighting how AI and digital platforms are improving public service delivery.
This external recognition reflects IGNA’s practical, real-world impact in the public sector.
See How IGNA™ Works for Your Community
Explore the platform in more detail or see it in action.
Frequently Asked Questions
Is IGNA replacing our existing systems?
No. IGNA integrates with existing systems and works alongside them.
Is IGNA only for large cities?
No. IGNA is designed for towns, cities, and agencies of all sizes.
How long does it take to deploy IGNA?
Most governments can go live within 30 days, depending on scope.
Is IGNA secure and compliant?
Yes. Security, accessibility, and compliance are core to IGNA’s design.